Website Privacy Policy

Data Controller

The company responsible for the processing of your data under this Privacy Policy is:

ACROSS LOGISTICS, S.L.U.

NIF: B64737646

Address: C/ Poeta Querol 5 Puerta 14 46002 Ribarroja del Turia (Valencia)

E-mail address: derechosprotecciondatos@acrosslogistics.com

Website: acrosslogistics.com

Telephone: 961666654

Registered in the Mercantile Register of Valencia, Sheet V-178859, Volume 10390, Folio 19

At ACROSS LOGISTICS, S.L.U., we recognize the importance of protecting your personal information, and we are committed to treat it responsibly and in accordance with data protection laws.

This privacy policy is intended to regulate all the aspects related to the data processing of the different users who browse or provide their personal data through the different forms located on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose we collect the personal data that the user communicates to us: Name, surname, email, telephone, postal address, city, etc. as well as any data that you voluntarily provide us through any of the social networks with which the user is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network itself.

The user's visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in case it is provided, the data will be treated lawfully, subject at all times to the principles and rights contained in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of December 5.

Purpose, duration and legitimacy of the processing:

The data provided by the user will be processed by us for the following purposes:

  • To deal with the application or request made by the user through the contact form located on the website. We collect and process the user's personal data in order to process and manage their request, query or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law, with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • To attend to the request or request made by the user through the quote request form located on the website. We collect and process the user's personal data in order to process and manage their request, query or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • To improve your experience when browsing the website. We will keep this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years. The basis of legitimacy to improve your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • Manage our social networks and send you information about our activities and products. We will keep this data for as long as the user does not revoke their consent to the processing thereof and for the time established by law with a minimum duration of 3 years. The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • Send bulletins and newsletters about ACROSS LOGISTICS, S.L.U. products. With the user's consent, we collect and process his/her personal data in order to send him/her information about our products and services. We shall keep this data for as long as the user does not revoke his/her consent to the processing thereof and for the period of time established by law, with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the web. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • To register and manage an account as a "registered user" through the registration form located on the website, which will allow the user to access their private service area and inform them of our activities, and may send them commercial communications by any electronic means regarding new developments in our services. We will keep this data for as long as the user does not request deregistration and for the time established by law, with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before sending your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • Manage the "Customer Service" chat service offered on our website for any questions about our services/products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once they have been evaluated and have completed the time established by law with a minimum duration of 3 years. The basis of legitimacy is the consent you give us for the use of the service. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  • To manage the COMPLAINTS CHANNEL, the personal data provided by the interested party, in order to manage and resolve the complaint received through the established channel. The basis of legitimacy of the processing of the same is the fulfilment of a mission carried out in the public interest, as well as compliance with a legal obligation. The data will only be kept for the time necessary to decide whether or not to initiate an investigation into the reported facts. In any event, three months after the data have been entered, they shall be deleted from the internal complaints system. The data may continue to be processed by the competent authority and body in the event of an investigation into the facts reported, but will not be retained in the internal complaints system itself. Data will only be communicated to third parties when it is necessary for the adoption of disciplinary measures or for the processing of any legal proceedings that may be appropriate, without prejudice to the notification to the competent authority of facts constituting a criminal or administrative offence.

Assignment or communication of personal data:

Your data will not be communicated or transferred to third parties, unless there is a legal obligation or to those companies of the group for administrative and internal management purposes that will act as Data Processors.

International transfers:

ACROSS LOGISTICS, S.L.U. processes your data within the European Economic Area and, as a general rule, we hire service providers located also within the European Economic Area or in countries which have been declared with an adequate level of protection. If we need to use service providers that carry out processing outside the European Economic Area or in countries that have not been declared with an adequate level of protection, we would ensure that we guarantee the security and legitimacy of the processing of your data by means of adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that provides adequate guarantees for the performance of the international transfer of data.

Updating of data

It is important that for us to keep the personal data updated, the user should inform us whenever there has been any change in them, otherwise, we are not responsible for their accuracy.

The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and accurate, being obliged to communicate any modification.

Third Party Data

If the user provides data about third parties for any purpose to ACROSS LOGISTICS, S.L.U., he/she guarantees that he/she has obtained these data lawfully, that he/she has previously informed the parties involved, obtaining their consent to communicate them and that the information provided is accurate and truthful.

Compulsory nature of the information requested

All our forms have an asterisk (*) to mark the mandatory details. If the user does not fill out these fields, or does not check the box to accept the privacy policy, the information will not be allowed to be sent.

Use of passwords

In order to access their account, the USER must "Log In" and include the email address and password generated in the registration form in accordance with the rules of complexity established at any given time on the website. Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords that they have selected in the registration and undertake not to cede their use to third parties, nor allow access to outsiders. Likewise, it will be the user's obligation to immediately notify the responsible party of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss or unauthorised access to them, in order to proceed to their immediate cancellation.

Rights of the interested parties:

You have the right to access your data and to obtain confirmation of their processing, as well as a copy of the personal data undergoing processing. You have the right to update them and request the rectification of data that are inaccurate or request deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation of the processing of your data and oppose the processing of your data by revoking your consent, as well as exercise your right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at Pol. Ind. Casanova, Avda. Corregers, 21 - 46394 Ribarroja del Turia (València). E-mail: derechosprotecciondatos@acrosslogistics.com If you feel that your rights have not been properly addressed, you have the right to lodge a complaint with the Supervisory Authority at www.aepd.es.

Data processing for minors

Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age, and access to and use of the portal by minors under that age is prohibited. If at any time, the Data Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact ACROSS LOGISTICS, S.L.U. to block the access account of minors in their charge who have registered by falsifying their identity.

Management of Cookies:

A cookie is a small file that is downloaded and stored on the user's computer when the user accesses a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way they use their computer, they can be used to recognise the user. The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser software. You can find out more by reading our Cookie Policy.

Last updated: 20/12/2023

© Copyright 2018 - Across Logistics